Privacy Policy

This Privacy Policy exclusively pertains to the Services, and it does not extend to information collected by us outside the Services or data collected by third parties. Additionally, it does not cover the information practices of third parties you might engage with outside of the Services or through applications or content (including advertisements) accessible via the Services.

Please carefully review this Privacy Policy to understand our data handling practices. By accessing or using the Services, you agree to the practices and policies outlined herein. If any term in this Privacy Policy is unacceptable to you, please refrain from using the Services. This Privacy Policy may be subject to periodic updates, so please check it for revisions.

Note: AIGAS operates the Platform but does not provide medical services and is not a medical group. Telehealth consultations accessed through our Services are facilitated by independent medical provider groups, including but not limited to AIGAS Medical Group, P.A. (collectively, the “Medical Groups”), which collaborate with a network of healthcare providers, such as licensed therapists, nurse practitioners, and doctors (each, a “Provider”). The Medical Groups and all Providers are obligated by law to uphold the privacy of your health information in compliance with federal and state regulations. In the event of any conflict between this Privacy Policy and the Medical Group Notice of Privacy Practices, the latter shall take precedence.

If you disagree with our Privacy Policy or the Medical Group Notice of Privacy Practices, please refrain from using the Services.

Information We Collect and How We Collect It

We may collect the following information from users of our Services:

Information you provide to us: This includes data provided directly by you when you create a User Account, submit feedback, answer research questions, interact with AIGAS customer support, or use the Services. This information may comprise contact details (e.g., name, home and billing address, email address, and phone number), demographic data (e.g., date of birth, gender, race/ethnicity), payment information (e.g., billing address, credit or debit card number for payment purposes only), identity-verification information, health-related information (e.g., medical history, medical conditions, treatment options, physician referrals, prescriptions, lab results, lifestyle and personal preferences, health insurance information, or other related health information), and other information you choose to provide (e.g., Social Security Number, audio, images, and video of you).

Information about your use of the Services: This includes data related to your interactions with the Services, such as communications with Providers through the Services, your user status, product interests, User Materials, and information linked to your inquiries or requests.

Information we collect automatically: When you engage with the Services, we may automatically collect data like traffic information, logs, referring/exit pages, web page requests, location data, date and time of your activities, error information, clickstream data, IP address, usage data, and information about your Internet connection, device (e.g., mobile device ID), connection speed, operating system, and browser. Some of this data is collected using cookies and similar technologies. For more details about these technologies and your options regarding them, please refer to the section titled “Your Data Choices” below.

Information we receive from social media services and other sources: We may collect information about you if you use other websites or services we operate, or through third-party sources, such as public databases, advertisers, and partners. We may also obtain information through your social media or other third-party accounts, such as Facebook or Google. If you create a User Account through a Third-Party Account, we may access certain information in your Third-Party Account.

How We Use Your Information

We may use the information we collect in the following ways:

  • To provide, maintain, enhance, manage, and optimize our Services.
  • To facilitate the delivery of telehealth services by the Medical Groups and Providers, Labs, Pharmacies, and other healthcare providers. This includes treatment, case management, patient engagement, medication management, and coordination of care.
  • To communicate with you regarding the Services, your use of the Services, and to respond to your inquiries and requests. We may also provide customer support and send communications on behalf of your Provider and other healthcare providers.
  • To verify your identity and administer your User Account.
  • To process payments and fulfill orders.
  • To conduct research and analysis to better understand our user base and the effectiveness of our Services. If we share research results with others, they will be presented in a de-identified and aggregated form.
  • To implement security features.
  • To provide technical support, customer service, and troubleshoot technical issues.
  • To advertise and market our Services and those of our third-party partners, subject to your opt-out preferences.
  • To personalize the Services, analyze user behavior, and measure the effectiveness of advertising and content to deliver customized content and advertising.
  • To comply with applicable legal requirements and protect the safety, rights, property, or security of AIGAS, our users, employees, and third parties.
  • For any other purpose with your consent.
  • We may aggregate, de-identify, or anonymize the information collected through the Services. Such information may be used for research and marketing purposes and shared with third parties at our discretion.

How We Disclose Your Information

We may disclose your personal information under the following circumstances:

  • To our employees and personnel to provide Services and customer support.
  • Among our subsidiaries and affiliates for business purposes.
  • To third-party service providers who assist us in delivering and managing our Services.
  • To vendors that help us promote and advertise the Services and related products or services.
  • To the Medical Groups, Providers, Pharmacies, and Labs to enable the provision of healthcare and related services.
  • In the event of a merger, sale, divestiture, or other corporate transaction, we may share your information as part of the due diligence process.
  • In response to legal claims and processes, to enforce our Terms of Use, protect rights, property, safety, or comply with the law.
  • With your consent or direction.
  • Your Data Choices

Cookies and similar technologies: When using the Services, we and third parties acting on our behalf may collect information about your browser, device, and Service usage through cookies, pixel tags, web beacons, local storage, and similar technologies. You may manage cookies and similar technologies through your browser settings.

Tailored advertising: We may use third parties to serve tailored advertisements for our Services on third-party websites and applications.